Log in
Returns Policy
If you change your mind about your piece GERBERO will happily offer a gift card to the full amount including shipping cost GERBERO has already paid, or refund less shipping costs, within the first 14 days of receiving your piece. To organise a return, please email our customer care team to obtain a return authorisation (RA) number. Please allow 7 days for your return to be processed once received. GERBERO will not accept any pieces when:
- A piece is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.
- If the piece is earrings, due to sanitary reasons we cannot accept returns on earrings
- If the piece is custom made
- If the piece is a solid ring
- If the item is returned outside of the timeframe stated above
- Strictly no refunds on Afterpay, however we are able to offer a gift card. Please note: This is due to the cost we incur for offering these services on our website.
- Strictly no cancelation of orders that are pre-order
- No refunds on sale products
GERBERO offers an 2 years manufacturing warranty on all items which covers only faulty clasps & faulty links in chain. In the rare case that breakage occurs due to a manufacturing fault within the first 8 months of purchase GERBERO will happily repair the item or offer a gift card to the full amount paid and return it free of charge. The customer will also receive a 3 month extended warranty on the repaired item. If damage has occurred due personal wear & tear, discolouration due to metal-skin reaction, mishandling or not caring for your piece as per our Care Guide it will not be covered under warranty.