Frequently Asked Questions

We value transparency. From jewelry care and maintenance to international shipping, you can find answers to all your questions here.

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What shipping options do you offer?

We offer various shipping options, including standard shipping, express shipping, and international shipping. The available options and associated costs will be displayed during the checkout process.

How long will it take to receive my order?

The delivery time depends on your location and the shipping method chosen. Typically, orders are processed and shipped within 5 business days. You can find estimated delivery times for each shipping option at the checkout.

Do you offer free shipping?

We may offer free shipping on orders that meet certain criteria, such as a minimum order value or during promotional periods. Check our website or subscribe to our newsletter to stay updated on any current free shipping offers

Can I track my order?

Yes, we provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email with a tracking number and instructions on how to track your package.

Do you ship internationally?

Yes, we offer international shipping to select countries. The availability and shipping rates may vary depending on your location. Please review the international shipping options and costs during the checkout process.

How to care for my jewelry?

Our jewelry is made with proper maintenance, it will continue to shine. We offer a two-year warranty, providing confidence in protecting against any potential defects in materials or workmanship.

Do you have size guidelines?

Explore our comprehensive size guideline page, equipped with detailed instructions and helpful tips, to find the perfect fit for your jewelry

How to store

  • Before storing, make sure your jewellery pieces are completely dry to prevent any potential moisture-related issues.

  • Store it in a dry place when not worn, shielding it from the daily elements of exposure.

  • Store your jewellery pieces separately to safeguard their beauty and protect against potential harm.

How to clean

We recommend putting the chain of your piece (not pendants) under warm water & gently rub the chain with a soft, baby tooth brush or cotton tip to get into the links & clean them. Do not rub gold fill jewellery harshly with a jewellery cleaning cloth as this could damage your item.

More questions?